Refund Policy

Last Updated: October 11, 2025

At Practice Cloud Academy ("we," "us," or "our"), we strive to provide a high-quality online practice platform for NAATI preparation, including mock tests and AI-powered scoring (collectively, the "Services"). This Refund Policy outlines the terms under which refunds may be requested for payments made for our Services through our website, https://practicecloudacademy.com (the "Website"). By purchasing or subscribing to our Services, you agree to the terms of this Refund Policy.

1. General Refund Policy

We want you to be satisfied with your experience at Practice Cloud Academy. Due to the digital nature of our Services, which include immediate access to practice materials, mock tests, and AI-powered scoring, all purchases and subscriptions are generally non-refundable except as outlined below. We encourage you to review the details of our Services before making a purchase.

2. Subscription Refunds

Refunds for subscriptions to our Services will only be considered in the event of significant technical issues originating from our systems that prevent you from accessing the Services. We do not provide refunds for issues arising from your device, internet connection, or other client-side factors. If a refund is approved, it will be partial and calculated based on the remaining days of your subscription period, prorated from the date the technical issue is verified by our team. Refunds will not include any portion of the subscription period already used.

3. Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• You change your mind about using the Services.
• You fail to achieve desired results in NAATI certification exams, as success depends on various factors beyond our control.
• You violate our Terms of Use, resulting in the suspension or termination of your account.
• You have accessed or used any portion of the Services, such as completing mock tests or accessing practice materials, except where a technical issue on our systems prevents further access.
• Technical issues arise from your device, internet connection, or other client-side factors.

4. How to Request a Refund

To request a refund due to a technical issue originating from our systems, please contact our support team by emailing [email protected]. Your request should include:

• Your full name and email address associated with your account.
• The date of your purchase or subscription.
• A detailed description of the technical issue, including evidence (e.g., screenshots) demonstrating that the issue originates from our systems.

We will review your request and respond within 5 business days. If approved, partial refunds based on the remaining days of your subscription will be processed to the original payment method within 10 business days.

5. Third-Party Payment Processors

Payments for our Services are processed through secure third-party payment processors. Refunds, if approved, will be subject to the terms and processing times of these third-party providers. We are not responsible for delays caused by payment processors.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Refund Policy on this page with a revised "Last Updated" date. Your continued use of the Website or Services after such changes constitutes your acceptance of the updated Refund Policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy or our Services, please contact us at:

Practice Cloud Academy
Email: [email protected]
Website: https://practicecloudacademy.com